Support

We're Here to Help

Need help with Nokterna, your account, an order, technical issues, or anything else? Reach out using the contact form below, and we'll get back to you as soon as possible.

Response Times

We typically respond within 1–2 business days. For faster assistance, please include any relevant details in your message, such as your order number, account email, or device type.

Nokterna App Support

If you're experiencing issues with the Nokterna app, including login problems, account access, bugs, reporting users, or technical issues, contact us, and we'll assist you as quickly as possible.

Deleting Your Account

You can delete your Nokterna account at any time from within the app under "Bathroom" → Delete Account. This permanently removes your profile, messages, and associated personal data. If you're unable to access the app, you can request account deletion by contacting us here, and we'll process your request promptly

Order Issues

If you have a problem with a recent order — damaged items, missing packages, or incorrect products — please contact us with your order number and a brief description and we'll make it right.

Returns & Exchanges

We want you to love what you ordered. If something isn't right, reach out within 14 days of delivery and we'll work with you on a resolution.